Returns and Refund Policy
Thank you for shopping with Emasan Market.
Because many of our products are made-to-order, we kindly ask customers to review their orders carefully before completing checkout.
The information below outlines our current return, exchange, and refund policies.
Returns & Exchanges
At this time, most made-to-order items are not eligible for general returns or exchanges unless the item arrives damaged, defective, or incorrect.
Please review product descriptions, sizing charts, colors, and order details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
To help us review the issue, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging when applicable
If the issue is approved, we may offer a replacement, store credit, or refund depending on the situation.
Sizing Issues
Please refer to the sizing chart provided on each product page before placing your order.
Because apparel items are made-to-order, we may not be able to offer refunds or exchanges for incorrect size selections made during checkout.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
Once an order has entered production or fulfillment, we may no longer be able to make changes or cancellations.
Shipping Issues
Emasan Market is not responsible for delays, lost packages, or delivery issues caused by:
- Incorrect shipping addresses provided during checkout
- Carrier delays outside of our control
- Failed delivery attempts
- Customs or international shipping issues (if applicable in the future)
However, if you experience a shipping issue, please contact us and we will do our best to assist you.
Refund Processing
Approved refunds may take several business days to appear depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless otherwise required.
Future Products
As Emasan Market continues to grow and expand into additional product categories, certain return or refund policies may vary depending on the product type.
Any updated policies will be reflected on this page.
Contact
If you have any questions regarding returns or refunds, please contact: