FAQ
Orders
How long does it take to process my order?
Most orders are processed within a few business days before shipping. Processing times may vary during busy periods or product launches.
Can I cancel or change my order?
If your order has not entered production yet, we may be able to help. Please contact us as soon as possible after placing your order.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to your email when available.
Shipping
Where do you ship to?
At this time, Emasan Market currently ships within the United States only. We may expand shipping regions in the future as the shop continues to grow.
How long does shipping take?
Most orders are processed and shipped within approximately 4–10 business days, depending on the product, destination, and shipping method selected during checkout. Delivery times may occasionally vary during holidays, high-demand periods, or carrier delays.
What if my package is delayed?
Shipping carriers may occasionally experience delays outside of our control. If your order appears significantly delayed, feel free to contact us and we’ll do our best to help.
Apparel
What shirts do you use?
Emasan Market uses a variety of quality garment bases depending on the design, fit, color availability, and intended style of the product. Specific garment details may be listed directly on individual product pages.
Some commonly used garment bases may include:
| Garment | Style & Feel |
|---|---|
| Bella + Canvas 3001 | Soft, lightweight, comfort, modern retail fit |
| Gildan 5000 | Classic heavier-weight everyday tee |
| Gildan 64000 | Softer lightweight modern fit |
| Comfort Colors 1717 | Premium heavyweight vintage-washed feel |
Can I request a different shirt base or garment style?
If a product is listed using a specific garment style, such as Gildan 64000, but you would prefer an alternative option like Gildan 5000, Bella + Canvas 3001, Comfort Colors 1717, or another available garment, feel free to contact us before placing your order, and we’ll be happy to see what options may be available.
Availability may vary depending on the design, color, size, print compatibility, and fulfillment availability at the time of ordering.
Are your shirts unisex?
Yes. Most apparel items use unisex sizing unless otherwise stated on the product page.
How should I wash my shirt?
For best results, wash cold inside-out and tumble dry low or hang dry to help preserve the print and fabric quality.
How do I choose the right size?
Please refer to the sizing chart provided on each product page before placing your order.
Returns & Refunds
Do you accept returns?
Because many items are made-to-order, returns and exchanges may be limited. However, if your item arrives damaged or incorrect, please contact us and we’ll do our best to make it right.
What if my item arrives damaged?
Please contact us within a few days of delivery with photos of the issue so we can assist you.
Future Products
Will you be adding more products in the future?
Yes. Emasan Market is continuously growing, and we hope to gradually introduce new collections, creative goods, personalized items, and other thoughtful products over time.
Contact
How can I contact Emasan Market?
You can reach us through the Contact page or by email at emasanmarket@gmail.com and we’ll do our best to respond as soon as possible.
How long does it take to receive a response?
Most inquiries are answered within a few business days.